Review of 32Red Casino
***ATTENTION: DUE TO NUMEROUS READER COMPLAINTS, WE NO LONGER RECOMMEND 32RED***
Only a few years have passed since players across Europe and the U.K. were dazzled by an upstart online casino named “32Red”, whose stated goal from the first day they opened their virtual doors in 2002 was to “be the best in the business”. It’s hard to deny that they haven’t come close to realizing their dreams because it’s almost impossible to find someone who has a bad thing to say about them.
Well, there is one main complaint that players like to make about them: they only have one type of software available, with Microgaming being their only games provider. This of course slashes the number of slots titles on offer, so some of you will have to look elsewhere if you’re in search of specific games that were released by another provider.
For those still interested in hearing more, this review of the 32Red Casino will cover everything you want to know about them before deciding whether or not to sign up with them, such as their bonuses, free spins offers, and all of their most important terms and conditions that you should be aware of. It’s always nice to get the full story before jumping in with both feet.
As you can see from the screenshots below, the user experience is very straightforward at 32Red, with no radical design choices that will leave you confused and searching for things. All of their slot games are laid out clearly and you can easily find whatever you happen to be looking for.
Click the images below to enlarge them and take a look for yourself.
A few branded slots, a steady stream of new releases, some weird games you’ve probably never heard of – it’s all on offer at 32Red. At first glance, players will be excited by big name movie titles like Jurassic World, Halloween, and Bridesmaids Slots which are all just a click away, however, slight sadness may soon set in.
This is because there are much fewer branded releases here than the average betting website because as mentioned above, 32Red only offers Microgaming titles, which of course severely limits their number of games. This is definitely going to be a huge negative for many players but diehard fans of Microgaming should be more than happy to spin there for a while. Plus, their reputation is stellar which somewhat makes up for the gap in product offering.
Those of you on the hunt for big cash prizes will be contented with 32Red’s assortment of over 15 Progressive Jackpots and the paydays that are usually on offer. All of the biggest jackpot prizes on the Microgaming Network are here with Mega Moolah, Tunzamunni, and Major Millions at the top of the list.
There’s also lesser-known favourites like Treasure Nile, Fruit Fiesta, and Wow Pot to fill the void when you want a quick break from the more popular titles. It’s very easy here to keep chasing big prizes while switch things up and staying fresh.
32Red Casino Bonuses
You have to appreciate an operator that sticks to its branding and 32Red stays the course by giving you a $32 bonus for every $20 that you deposit with them. Yes this bonus is awkward in its amounts and has a small maximum of $160, but it’s still free money on top of your deposit so you can’t be too upset with it.
Actually, you might be cross if you accidentally deposit $25 the first time and only get $32, because if you try to deposit more after the fact to get a bigger bonus, you aren’t going to get a penny more from them. Therefore, you need to be sure how much you want to put in your account from the very beginning.
Also, you should be aware that there is a fairly large rollover of 40x on this bonus that might be hard for recreational players to clear. This is certainly one of the higher rollovers on a welcome bonus that you’ll find out there so anyone looking to boost their bankrolls quickly will have their work cut out for them.
Players looking to dip their toes in the water without risking any funds will be happy to learn that there’s a 32Red No Deposit Bonus of $10 that’s issued upon opening up a new account. Simply register with them, provide an email address where you can be reached, and you’ll then get $10 in free casino chips added to your balance.
However, this bonus is restricted to specific counties like Canada and England and there’s a maximum withdrawal of $100, so don’t think that you’re going to be winning a life-changing sum of money during this freeroll. Also, you have to use up the entire amount within 7 days of receiving it so be sure that you’re ready to play.
For those competitive in nature, throughout the year 32Red hosts many leaderboards that reward players based on the amount that they’ve wagered on specific games. The prizes are usually simple cash bonuses but they do offer some fun freebies around the holiday season.
They also have many promotions for their Live Casino with offers like a Free £5 after you’ve hit your 5th blackjack in a row, and an extra £5 when you hit “32” on the roulette wheel. These little gifts are usually only on specific days so you’ll have to check out their schedule each month to see what’s on offer.
VIP Program & Comps
The comp points at 32Red are beautiful little nuggets called “Red Rubies” and you’ll want to gather as many as possible on your virtual treasure hunt. They are of course earned through your volume of play and are based on strict mathematical equations, and there will usually be a certain weekday when they will offer the possibility of earning extra points on specific games.
You’d better be pretty darn special if you want to be invited into “Club Rouge”, which is the 32Red VIP Program that showers you with luxury and rewards. For those who are linguistically-challenged, that literally translates into “Red Club”, which may or may not be a terrible name for the program depending on your level of imagination. In any event, the good news for those of you who are lucky enough to make it close to the Platinum Loyalty Tier is that you will be “considered” for membership in Club Rouge. Yes – membership can only be considered and is never guaranteed – don’t be presumptuous!
Once past these virtual velvet ropes you can enjoy such luxuries as trips to Los Angeles to see the Lakers, private boxes to view the Manchester United football club, and centre court passes for Wimbledon. Wow – membership certainly does seem to have its privileges – now it’s understandable why it has to be earned. There’s also VIP experiences at World Title Boxing matches and the Grand National, or luxurious meals at the world’s finest restaurants. If you ever want to cash in your Rubies for bonus cash, simply click the “R” button at the top of any page and immediately convert them in any increments of 1,000.
When cashing in Red Ruby Rewards you will get an increasingly large basket of goodies, such as Birthday Bonuses of 5,000 Red Rubies and increased deposit bonuses. Also, once you achieve Platinum or Club Rouge status things really start to get crazy with personalized offers and exclusive promotions for you to feast on. Just make sure that you don’t upset them along the way because as their Terms & Conditions state:
The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red’s decision will be considered final in the event of a dispute.
Talk about a strict policy! “No correspondence will be entered into“? We take this to mean that they won’t even tell you why you’ve been removed from the program, which is honestly one of the harshest terms ever to be published on a betting website. So to recap their VIP program: they have lots of great rewards on offer but you can be thrown out at any time, at their sole discretion, and they probably won’t tell you why. Thanks for choosing 32Red!
As mentioned above, there’s not really much to discuss regarding 32Red’s casino software since they only offer games from one major company, but in fairness Microgaming has released many huge titles over the years. Regardless, we of course have to give them a below average grade in this category because these days most operators have dozens of software providers in order to please players of all tastes.
There have been some complaints from players about the software at 32Red freezing or lagging, but that’s usually only on mobile devices and they’ve made many improvements over the last little while. We’re cautiously optimistic that this won’t be a problem in the future.
Those wanting to gamble regardless of where they physically are in the world will be happy to know that there are over 100 different slots and table games available at the 32Red Mobile Casino, all of which have been optimized to perform well on mobile devices. Sure we just told you in the above section that their mobile software has been known to have a few problems, but it’s hard to imagine that these will go unaddressed since over 60% of players today are on mobile devices.
You will be able to bet on your gadget of choosing because the entire mobile product has been uniquely designed for iPhones, Androids, and Windows. Each platform has a totally dedicated software and you’ll notice that everything has been optimized no matter what you use.
32Red Banking Options
You can pretty much use it all when it comes to depositing at 32Red thanks to their long list of banking options. All major debit and credit cards are available and free to use, although your bank and/or credit card company will definitely charge you fees for using them. However, they don’t charge you when you request a payout to be placed on your card’s balance, which is nice of them.
You can also use tons of different eWallets at 32Red such as Neteller, ECOPayz, and Entropay, with all of these options being free to use for both deposits and withdrawals, although each of those companies will charge you move the funds into your bank account. They also accept Paysafecard for free deposits but you can’t use it to withdraw any winnings so you’ll have to choose another option when the time comes.
Many players move their money into 32Red via SWIFT, which is their version of Direct Wire Transfer, and this method is also totally free to use. The minimum amount for depositing with it is only £10 but the minimum to withdraw is £100.
You could even choose PayPal to get a withdrawal but it can sometimes be a hassle to get the funds verified and then approved to be accepted into your account. This is a known issue with PayPal and has nothing to do with 32Red.
Rating the customer service team of an online casino is one of the hardest things to do. This is because you never know who you’re going to get, where they’re located, and what mood they’re going to be in. We’ve had a mixed bag when dealing with their live chat support who is usually helpful, but can sometimes be downright rude if you contact them on the wrong day.
Their phone support seems to be much more consistent with generally happy folks on the other end of the line, so our advice is to call in if you have to talk to them. There must be something about those imaginary walls in a chat box that make people think they’re not accountable for how they behave.
Other Gambling Products
Like many other European-based gambling operations, 32Red also offers a full sportsbook product in addition to bingo and poker. They advertise aggressively in the English Premiership soccer league and are an official partner of British Racing.
However, if you live in Canada you will be annoyed with the fact that you are not allowed to play in the 32Red Sportsbook for strange legal reasons and you’re totally blocked from making bets there. Therefore, if you’re a Canadian player who likes to do all of your gambling at one place, perhaps this cheery, British operator isn’t for you.
That aside, their live casino product has won awards due to its fun and energetic atmosphere, as well as their friendly and knowledgeable dealers. So if you’re the type of Canadian gambler who never wagers on sports or horses there will definitely be enough excitement here you.
Most players at the 32Red Casino don’t have a bad thing to say about them, even though their slots list is much smaller than average and their VIP Program is borderline fascist. These particular players are of course devout loyalists to the Microgaming brand but their praise still has to count for something.
Sure they have smaller welcome packages than their competitors, but that’s just because they don’t have to offer big bonuses to attract new players and their reputation speaks for itself. So if you want a solid, no-frills casino that strictly adheres to every law and regulation placed on them, this is the spot for you.
For anyone else who’s looking for a wide selection of slot games and tons of free cash, you’re going to be disappointed with what 32Red has to offer. When you combine that with the fact that Canadians can’t play in their sportsbook, the initial excitement about their stellar reputation can begin to fade slightly.
Ultimately, only the most staunch Microgaming supporters living in England will find the 32Red Casino 100% entertaining all of the time, so if this describes you, definitely go sign up for an account with them. That said, even though they do have some limitations, players living in other countries will still want to register with them since they’re one of the most professional operators out there who always follow the rules.
It’s nice to have multiple gaming accounts to mix things up once and a while: variety is the spice of life.