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32Red

Rating:
3.5

If you’re looking for a professional operator that’s well-respected in the industry, the 32Red Casino is for you. What they lack in game selection they more than make up for in reputation, and oftentimes that matters more.

  • Fantastic Reputation
  • Fair Rewards Program
  • Friendly Customer Service
  • Accepted Countries


Review of 32Red Casino

Only a few years have passed since players across Europe and the U.K. were dazzled by an upstart online casino named 32Red, whose stated goal from the first day they opened their virtual doors in 2002 was to “be the best in the business”. It’s hard to deny that they haven’t come close to realizing their dreams because there’s not a person around who has a bad thing to say about them.

Well, there is one complaint that players like to make about them: they only have one type of software available, with Microgaming being their only games provider. This of course slashes the number of slots titles on offer, so some of you may want to look elsewhere for action.

For those still interested, this review of the 32Red Casino will cover everything you want to know about them before deciding whether or not to sign up for a new gambling account, such as their bonuses, free spins, and all of their important terms and conditions that you should be aware of. Get the full story before jumping in.

Screenshots

As you can see from the screenshots below, the user experience is extremely clean at 32Red, with no radical design choices that will leave you confused and searching for things. All of their slot games are laid out simply and you can easily find whatever you happen to be looking for.

Click the images below to enlarge them and take a good look for yourself.

32Red Slots

A few branded slots, a couple of new releases, some weird games you’ve never heard of – it’s all on offer in the 32Red virtual slot parlour. At first glance, players will be excited by big hits like Jurassic World Slots, Halloween Slots, and Bridesmaids Slots which are all just a click away in their games list.

However, overall there are much fewer branded slot games than the average online casino because as mentioned above, 32Red only offers Microgaming titles, which of course severely limits their number of games. This is definitely going to be a huge negative for many slots players, but diehard fans of Microgaming should be more than happy to spin there for a while.

Jackpots

Those of you on the hunt for big cash prizes will be contented with 32Red’s assortment of 15 Progressive Jackpots and the paydays that they usually have on offer. All of the biggest jackpot games on the Microgaming Network are here with Mega Moolah, Tunzamunni, and Major Millions at the top of the list.

There’s also lesser-known favorites like Treaure Nile, Fruit Fiesta, and Wow Pot to fill the void when you want a quick break from the rest.

32Red Casino Bonuses

You have to appreciate an operator that sticks to its brand, and 32Red delivers by giving you a $32 bonus for every $20 that you deposit with them. Yes this bonus is awkward in its amounts and has a maximum of $160, but it’s still free money on top of your deposit so you can’t be too angry with it.

Actually, you might be cross if you accidentally deposit $25 the first time and only get $32, because if you try to deposit more after the fact to get a bigger bonus, you aren’t going to get a penny more from them. Therefore, you need to know how much you want to deposit from the very beginning.

And you might want to think long and hard because there is a fairly large 40x rollover on this bonus that could be very hard for recreational players to clear. This is definitely one of the highest rollovers on a welcome bonus that we’ve ever seen, so those looking to boost their bankrolls with ease might want to shop around.

Promotions

Players looking to “dip their toes in the water” without risking any funds will be happy to learn that there’s a 32Red No Deposit Bonus of $10 that’s free upon opening up a new account. Simply register with them, give them an email address where you can be reached, and you’ll get $10 in free casino chips added to your balance. However, this bonus is restricted to specific counties like Canada and England, and there’s a maximum withdrawal of $100, so don’t think that you’re going to be winning big with this freeroll. Also, you have to use up the entire amount within 7 days of receiving it so make sure that you’re ready to play.

For those competitive in nature, throughout the year 32Red hosts many leaderboards that reward players based on the amount that they’ve wagered on specific games. The prizes are usually simple cash bonuses but they do offer some fun freebies around the holiday season.

They also have many promotions for their Live Casino with offers like a Free £5 after you’ve hit your 5th blackjack in a row, and they give you an extra £5 when you hit “32” on the roulette wheel. These promos are usually only on specific days so check out their schedule each month to see what’s on offer.

VIP Program & Comps

The comp points at 32Red are beautiful little nuggets called “Red Rubies” and you’ll want to gather as many as possible on your virtual hunt for treasure. They are of course earned through your casino play and are based on strict mathematical equations, and there will usually be a certain weekday when they will offer the possibility of earning extra points on specific games.

Red Ruby Rewards TiersYou’d better be pretty darn special if you want to be invited into “Club Rouge“, the 32Red VIP Program that showers you with goodies. For those who are linguistically-challenged, that literally translates into “Red Club”, which may or may not be a terrible name for the program. In any event, the good news for those of you who are lucky enough to make it close to the Platinum Loyalty Tier is that you will be “considered” for membership. Considered? Well please excuse us for being presumptuous!

Red Ruby Rewards Tier BenefitsOnce past these virtual velvet ropes you can enjoy such luxuries as trips to Los Angeles to see the Lakers, private boxes to view the Manchester United football club, and center court passes for Wimbledon. Wow – membership certainly does seem to have its privileges. There’s also VIP experiences at World Title Boxing matches and the Grand National, or luxurious meals at the world’s finest restaurants. And if you ever want to cash in your Rubies for bonus cash, simply click the “R” button at the top of any page and immediately convert them, (as long as they’re in increments of 1,000).

When cashing in Red Ruby Rewards you will get an increasingly large basket of goodies, such as Birthday Bonuses (5,000 Red Rubies), and increased Deposit Bonuses. Once you achieve Platinum or Club Rouge status things really start to get crazy with personalized offers and exclusive promotions for you to feast on. Just make sure that you don’t upset them along the way because as their Terms & Conditions state:

The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red’s decision will be considered final in the event of a dispute.

Talk about a strict policy! “No correspondence will be entered into“? We take this to mean that they won’t even tell you why you’ve been removed from the program, which is honestly one of the harshest terms we’ve ever come across. So to recap their VIP program: they have lots of great rewards on offer but you can be thrown out at any time, at their sole discretion, and they probably won’t tell you why. Thanks for playing!

Casino Software

As mentioned above, there’s not really much to discuss regarding 32Red’s casino software since they only offer games from one major company, Microgaming, but in fairness this company has released many huge titles over the years. Regardless, we of course have to give them a below average grade in this category because these days most operators have multiple software providers in order to please players of all tastes.

There have been some complaints from players about the software at 32Red freezing or lagging, but that’s usually only on mobile devices and they’ve made many improvements over the last little while. We’re hopeful that this won’t be a problem in the future.

Mobile Casino

Those wanting to gamble regardless of where they physically are in the world will be happy to know that there are over 100 different slots and table games available at the 32Red Mobile Casino, all of which have been optimized to perform well on mobile devices. Sure we just told you in the above section that their mobile software has been known to have problems, but it’s hard to imagine that these issues will go unaddressed since over 60% of players today use their phones to gamble.

You will be able to bet on your device of choosing because the entire mobile product has been uniquely designed for iPhones, Androids, and Windows.

32Red Banking Options

Simply stated, you can use it all when it comes to depositing at 32Red. Debit and credit cards top the list with both being free to use, (although your bank and/or credit card company will charge you fees for using them). That said, they don’t charge you when you request a payout to be placed on your card’s balance, though.

You can also use tons of different eWallets at 32Red such as Neteller, ECOPayz, and Entropay, with all of these options being totally free to use for both deposits and withdrawals. They also accept Paysafecard for free deposits but you can’t use it to withdraw your winnings so you’ll have to choose another option when the time comes.

Many players move their money via SWIFT, which is their version of Direct Wire Transfer, which again is totally free to use. The minimum for depositing with this is only £10 but the minimum to withdraw is £100.

You could also choose PayPal to get a withdrawal but it can sometimes be a hassle to get the funds verified and then approved to be accepted into your account.

Customer Service

Rating the customer service team of an online casino is one of the hardest things to do. This is because you never know who you’re going to get, where they’re located, and what mood they’re going to be in. We’ve had a mixed bag when dealing with their live chat support who is usually helpful, but can sometimes be downright rude if you contact them on the wrong day.

Their phone support seems to be much more consistent with generally happy folks on the other end of the line, so our advice is to call in if you have to ask them something. There must be something about those imaginary walls in a chat box that make people think they’re not accountable for how they behave.

Other Gambling Products

Like many other European-based gambling operations, 32Red also offers a full sportsbook product in addition to bingo and poker. They advertise aggressively in the English Premiership soccer league and are an official partner of British Racing.

However, if you live in Canada you will be annoyed with the fact that you are not allowed to play in the 32Red Sportsbook for strange legal reasons, and are totally blocked from making bets there. Therefore, if you’re a Canadian player who likes to do all of your gambling at one place, perhaps this cheery, British operator isn’t for you.

That aside, their live casino product has won awards due to its fun and energetic atmosphere, as well as their friendly and knowledgeable dealers. So if you never wager on sports there might still be enough excitement here for those living in the Great White North.

Conclusion

Most players at the 32Red Casino don’t have a bad thing to say about them – even though their slots list is much smaller than average and their VIP Program is borderline fascist. These people are of course devout loyalists to the Microgaming brand but this still has to count for something.

Sure they have smaller welcome packages than their competitors, but that’s just because they don’t have to offer big bonuses to attract new players – their reputation speaks for itself. So if you want a solid, no-frills casino that strictly adheres to every law and regulation placed on them, this is the spot for you.

For anyone else who’s looking for a wide selection of slot games and tons of free cash, you’re going to be disappointed with what the 32Red Casino has to offer. When you combine that with the fact that Canadians can’t play in their sportsbook, the initial excitement about their stellar reputation begins to fade.

Ultimately, only the most staunch Microgaming supporters living in England will find 32Red 100% entertaining all of the time, so if this describes you, run don’t walk to sign up for an account with them. That said, players living in other countries will still want to register with them since they’re one of the most professional operators out there who always respect their customers.

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  • How We Rate Them
    Game Selection:
    3
    Reputation:
    8.5
    Bonuses:
    6
    Customer Service:
    8
    Banking:
    8
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