If looking for a professional operator that’s no longer well-respected in the industry, 32Red is the place to go. They lack game selection and don’t make up for it in reputation or rewards. Be warned.
- Horrible Reputation
- Cluttered Website Design
- Zero Fun Promotions
Review of 32Red Casino
***ATTENTION: DUE TO NUMEROUS READER COMPLAINTS, 32RED IS NO LONGER RECOMMENDED***
Only a few years have passed since players across Europe and the U.K. were dazzled by an upstart operation named “32Red”, whose stated goal from the first day in 2002 was to be
the best in the business. It’s sad to see they haven’t come close to realizing this lofty dream, as countless complaints poured in relating to every aspect of their business.
The main gripe stems from only listing one software provider, Microgaming the sole partner behind this skin. This of course slashes offerings to bare bones, so should look elsewhere to find specific games released by other companies.
For those few brave souls still interested in hearing more, this 32Red Review covers everything to know before visiting, such as bonuses, free spins, and important terms and conditions to be aware of. It’s strongly suggested to save time and simply forget this beleaguered brand entirely.
As seen from the screenshots below, user experience is straightforward, no radical design choices or imagination involved whatsoever. Sure all products are clearly laid out, but with such a microscopic list, don’t bother perusing.
Very few branded titles, seldom new releases, some weird creations never heard of: this is the 32Red slots menu. At first glance, some may get excited by big name movie such as Jurassic World, Halloween, and Bridesmaids Slots , however, sadness soon sets in due to a shocking lack of branded machines.
Exclusively partnering with a single entity results in severely limited options, a huge hurdle for customers holding even modest appetites. It’s strongly advised to avoid this impasse by quickly heading in another direction.
Those hunting for big cash prizes might be temporarily contented with over 15 assorted progressive jackpots machines and occasionally posted sums. All recognizable creations from the Microgaming Network are listed with Mega Moolah, Tunzamunni, and Major Millions being familiar attractions.
Lesser-known favourites like Treasure Nile, Fruit Fiesta, and Wow Pot await when craving a quick break from usual fare, although eventually the experience becomes stale and unbearable. Zero selection ensures a boring, uneventful episode.
32Red Casino Bonuses
A predicable lack of imagination applies to the well-known and never-celebrated 32Red bonus issuing $32 for every $20 transferred. Yes it’s awkward and has a puny maximum of $160, merely another blatant hint not to signup.
Further frustrations result from fine print dictating it’s only claimable once, those desiring additional initial rewards blocked from receiving supplemental funds. Therefore, if foolish enough to trust them with bankrolls, remember to decide totals beforehand.
Also, be aware a fairly large rollover of 40x arrives with gratis balances, surely difficult for recreational clients to clear. This is certainly one of the higher obligations currently found in comparison, again suggesting shopping around first would be prudent.
Anyone looking to dip toes in the water without risk should be relieved to learn the 32Red No Deposit Bonus of $10 is still issued upon opening up new accounts. Register, provide a valid email address, and $10 in free casino chips are added to balances.
However, this enticement is restricted to specific counties like Canada and England with a $100 cap on gains, so winning a life-changing pot is impossible. Also, it’s necessary to spend the entire amount within 7 days, unused credits immediately snatched back if not.
Competitive individuals may attack leaderboards rewarding handle on specific games, prizes usually consisting of tiny bursaries, barely hosting unique events during the holiday season.
Slightly more happenings are found in the 32Red Live Casino like a Free £5 after receiving a 5th consecutive blackjack, and an extra £5 if “32” lands on the roulette wheel upon staking. These little incentives are rare, so check out monthly schedules to confirm the lack of amusement.
VIP Program & Comps
Comp points at 32Red are dastardly little nuggets called Red Rubies, causing a painful and never-ending virtual treasure hunt. As expected, volume of play generates these rewards via unnecessarily-complicated mathematical equations, certain weekdays dangling extra points on specific creations in hopes of attracting the naive and innocent.
If begging for attention, work hard to perhaps be invited into Club Rouge, the 32Red VIP Program pretending to shower members with luxury and special gifts. If unable to speak French, this moniker literally translates into
Red Club, which may or may not be a terrible name depending on personal expectations of creativity. In any event, the good news for those “lucky” enough to grind close to the
Platinum Loyalty Tier is they’ll be “considered” for entrance into Club Rouge. Yes, it’s merely considered and never guaranteed, cementing this place as one of the worst iGaming operators ever launched.
Once past imaginary velvet ropes, enjoy such luxuries as trips to Los Angeles to see the Lakers, private boxes to view Manchester United, seats to World Title Boxing and Grand National, or centre court passes for Wimbledon. Of course, these events are easily accessible to anyone possessing the means and time, so exceptional treatment is unattainable. Meals at the world’s finest restaurants sounds complicated and pretentious, but if ever wanting to cash in Rubies for rewards, click “R” at the top of any page to convert them in increments of 1,000.
When cashing in Red Ruby Rewards, increasingly large baskets of goodies are thrust from above, such as Birthday Bonuses of 5,000 Red Rubies and larger deposit bonuses. Also, once you achieve Platinum or Club Rouge status things really start to get crazy with personalized offers and exclusive promotions for you to feast on. Just make sure that you don’t upset them along the way because as their Terms & Conditions state:
The casino may, at their sole discretion, limit the eligibility of customers to participate in this promotion, for any reason whatsoever without notice to the end users. No correspondence will be entered into. 32Red’s decision will be considered final in the event of a dispute.
Talk about a strict policy! “No correspondence will be entered into“? We take this to mean that they won’t even tell you why you’ve been removed from the program, which is honestly one of the harshest terms ever to be published on a betting website. So to recap their VIP program: they have lots of great rewards on offer but you can be thrown out at any time, at their sole discretion, and they probably won’t tell you why. Thanks for choosing 32Red!
As mentioned above, there’s not really much to discuss regarding 32Red’s casino software since they only offer games from one major company, but in fairness Microgaming has released many huge titles over the years. Regardless, we of course have to give them a below average grade in this category because these days most operators have dozens of software providers in order to please players of all tastes.
There have been some complaints from players about the software at 32Red freezing or lagging, but that’s usually only on mobile devices and they’ve made many improvements over the last little while. We’re cautiously optimistic that this won’t be a problem in the future.
Those wanting to gamble regardless of where they physically are in the world will be happy to know that there are over 100 different slots and table games available at the 32Red Mobile Casino, all of which have been optimized to perform well on mobile devices. Sure we just told you in the above section that their mobile software has been known to have a few problems, but it’s hard to imagine that these will go unaddressed since over 60% of players today are on mobile devices.
You will be able to bet on your gadget of choosing because the entire mobile product has been uniquely designed for iPhones, Androids, and Windows. Each platform has a totally dedicated software and you’ll notice that everything has been optimized no matter what you use.
32Red Banking Options
You can pretty much use it all when it comes to depositing at 32Red thanks to their long list of banking options. All major debit and credit cards are available and free to use, although your bank and/or credit card company will definitely charge you fees for using them. However, they don’t charge you when you request a payout to be placed on your card’s balance, which is nice of them.
You can also use tons of different eWallets at 32Red such as Neteller, ECOPayz, and Entropay, with all of these options being free to use for both deposits and withdrawals, although each of those companies will charge you move the funds into your bank account. They also accept Paysafecard for free deposits but you can’t use it to withdraw any winnings so you’ll have to choose another option when the time comes.
Many players move their money into 32Red via SWIFT, which is their version of Direct Wire Transfer, and this method is also totally free to use. The minimum amount for depositing with it is only £10 but the minimum to withdraw is £100.
You could even choose PayPal to get a withdrawal but it can sometimes be a hassle to get the funds verified and then approved to be accepted into your account. This is a known issue with PayPal and has nothing to do with 32Red.
Rating the customer service team of an online casino is one of the hardest things to do. This is because you never know who you’re going to get, where they’re located, and what mood they’re going to be in. We’ve had a mixed bag when dealing with their live chat support who is usually helpful, but can sometimes be downright rude if you contact them on the wrong day.
Their phone support seems to be much more consistent with generally happy folks on the other end of the line, so our advice is to call in if you have to talk to them. There must be something about those imaginary walls in a chat box that make people think they’re not accountable for how they behave.
Other Gambling Products
Like many other European-based gambling operations, 32Red also offers a full sportsbook product in addition to bingo and poker. They advertise aggressively in the English Premiership soccer league and are an official partner of British Racing.
However, if you live in Canada you will be annoyed with the fact that you are not allowed to play in the 32Red Sportsbook for strange legal reasons and you’re totally blocked from making bets there. Therefore, if you’re a Canadian player who likes to do all of your gambling at one place, perhaps this cheery, British operator isn’t for you.
That aside, their live casino product has won awards due to its fun and energetic atmosphere, as well as their friendly and knowledgeable dealers. So if you’re the type of Canadian gambler who never wagers on sports or horses there will definitely be enough excitement here you.
Most players at the 32Red Casino don’t have a bad thing to say about them, even though their slots list is much smaller than average and their VIP Program is borderline fascist. These particular players are of course devout loyalists to the Microgaming brand but their praise still has to count for something.
Sure they have smaller welcome packages than their competitors, but that’s just because they don’t have to offer big bonuses to attract new players and their reputation speaks for itself. So if you want a solid, no-frills casino that strictly adheres to every law and regulation placed on them, this is the spot for you.
For anyone else who’s looking for a wide selection of slot games and tons of free cash, you’re going to be disappointed with what 32Red has to offer. When you combine that with the fact that Canadians can’t play in their sportsbook, the initial excitement about their stellar reputation can begin to fade slightly.
Ultimately, only the most staunch Microgaming supporters living in England will find the 32Red Casino 100% entertaining all of the time, so if this describes you, definitely go sign up for an account with them. That said, even though they do have some limitations, players living in other countries will still want to register with them since they’re one of the most professional operators out there who always follow the rules.
It’s nice to have multiple gaming accounts to mix things up once and a while: variety is the spice of life.